Privacy Policy

What we collect

When you submit an enquiry through our contact form, we store the details you provide: your name, email address, phone number, company, and the message describing your project. We collect this information only so that we can respond to your enquiry — for example, a request to quote 33kV switchgear works in Namanve or civil scope on a site near Kampala.

Our servers may also record standard technical data such as your IP address, browser type, and the pages you visit, which helps us keep the site secure and working correctly.

How we use it

We use the information you give us to reply to your enquiry, prepare estimates and proposals, and follow up on potential electrical, high-voltage, or civil works. We may keep a record of correspondence so that our engineering and commercial teams can scope a project accurately and pick up where a conversation left off.

We do not sell your information, and we do not use it for unrelated marketing without your consent.

Cookies

This site uses a small number of cookies that are necessary for it to function — for example, to maintain your session and protect form submissions against abuse. We do not currently run third-party advertising trackers. If we introduce analytics or other optional cookies, this section will be updated to describe them and how to opt out.

Sharing

We keep your information within Transients Engineering Services and share it only where necessary to respond to your enquiry or deliver a project — for instance, with members of our project team or with trusted service providers who host our systems on our behalf.

We may disclose information where we are required to do so by law, or to protect our rights and the safety of others. Any provider acting on our behalf is expected to handle your data securely and only for the purpose we engage them for.

Your rights

You can ask us what information we hold about you, request a correction, or ask us to delete the details you submitted through the contact form. You can also withdraw consent for us to keep in touch. To make any of these requests, contact us using the details below and we will respond as promptly as we reasonably can.

Contact

If you have a question about this policy or about the information we hold, please get in touch through our contact form and we will direct your message to the right person on our team.